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FAQ's

WHAT IF I'M HAVING A PROBLEM WITH SIZING? WHAT IF I ORDERED THE WRONG SIZE?
Not a problem! If you're having an issue with sizing or happened to order the wrong size, contact us and we will be happy to help and exchange it for you. Also check out our Size Chart.

COULD I EXCHANGE AN ITEM?

Unfortunately, We do not offer exchanges however if you're unhappy with the item we can offer you a promotion code for your next box!

HOW CAN I GET IN CONTACT WITH HGLA?

CustomerService@hotgingerla.com, Feel free to email us at anytime!

WHERE ARE YOU LOCATED?

We are located in the heart of Los Angeles.

CAN I MAKE A SPECIAL ORDER?

We take pride in curating your packages together and we do not make special orders although we are able to take notes on your specific outfit and body type so you get the best possible package every time.

HOW DO I CHECK THE STATUS OF MY ORDER?

You should receive a confirmation email when your order has been shipped. This email will include all your tracking info.

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